Is there a minimum contract length?
The minimum period for all our IT support plans is 3 months. All IT Support plans are payable monthly in advance. No lock-in period or long-term contracts, 30 day notice period
How i can manage my hours??
With our pre-payed 6 and 12 months periods, you can allocate your hours any way you want through the whole period you have pre-payed. We believe that once you pay your support and maintenance hours you have a right to use them at any stage during your contracted term.
Do my hours expire?
You are free to use your hours for the life of your term. For example, if you decide to sign up for a 12-month support term you can use your support hours at any time within those 12 months.
What can I use my support and maintenance time for?
Your support time can be utilized for various things including the accompanying;
Technical Support
We investigate and resolve any issues, bugs or mistakes your website have.
Sometimes we discover bugs owners didn’t know they had.
Website changes.
Keep your site in Excelsior condition with updates, fresh content, forums,
social media etc.
Monitoring
We monitor your website and scanning for possible threats and identifying them
as they occur, long before you or your customers are aware of.
Reports
Want to know what’s going on with your server or website? We can create
customised reports for your business (including traffic, performance, source
destination, popular content, online marketing and many more).
Speed Optimisation
Slow speed means impatient visitors and fewer customers. Improving the speed of
your website is one of the most meaningful change you can make. The speed of
your website is a contributing factor to good SEO rankings and organic traffic.
Security patches
We guarantee your server/website are up to date with the latest security patches
to prevent malicious attacks and hackers hijacking your website or accounts.
Software updates
Software updates to install latest stable version of your application.
Backup and restore
Create backup schedules for your website.
Database maintenance
Check and cleaning database logs, optimise the database.
What happens when I sign an It support plan?
After you sign up, all we need is your website/server credentials, and point us any issues you are dealing with. We will resolve any existing issues and will make recommendations to improve your website. Our friendly IT team will be with you in every step to support you and your online business.
Do i get any extras if I pre-pay?
For clients that have frequent support and maintenance issues, We offer extra IT
support hours by pre-paying for 6 or 12 months.
If you pre-pay for 6 months you get an extra 10% support hours. If you pre-pay
12 months you get an extra 20% support hours.
Below are the total extra support hours for every period and plan you choose.
|
Plan
|
Starter
|
Standard
|
Pro
|
Excelsior
|
| Hours per month |
2
|
6
|
12
|
24
|
| 6 mths pre-paid |
2
|
4
|
14
|
29
|
| 12 mths pre-paid |
5
|
14
|
29
|
58
|
How Can I Contact Support?
You can contact our Support team in different ways, 24/7
Call us on 03 82023009 (10.00am-4.00pm)
Email us at support@plegma.host 24/7
Chat with our team using live chat 24/7
Login into our support centre using your client login and view the progress of current and previous support tickets 24/7
